April 20, 2022
Alloxentric shortlisted for StartUp Awards National Series
As part of a brand-new awards program, Alloxentric was named one of the most exciting new businesses in the United Kingdom. The StartUp Awards National Series has been launched to recognize the booming startup scene across the UK which has…
December 10, 2021
Keys to designing an ideal CX for the new consumer of 2022
Mexico City, December 10, 2021. According to Alloxentric, an omnichannel communication company to improve customer service, AppsFlyer, a measurement platform…
November 24, 2021
Supporting after-hours customers with an adaptive Web Bot powered by AI
Challenge Binet, An internet and television service provided realized that their unavailability and round-the-clock support was compromising customer service satisfaction.…
October 20, 2021
Using AI to improve delivery logistics and boost e-commerce
Challenge A national retail chain in Peru wanted to increase the efficiency of its delivery system. Despite a call center…
October 19, 2021
Artificial Intelligence: Enhancing the human factor to exceed clients’ expectations
Consumer loyalty no longer depends only on products or prices, but also on the experience they receive. Santiago, October 19,…
September 9, 2021
AI-Based Credit Collections
Challenge A Telecommunication company needed to speak with over 80000 customers regarding late payment solutions. Initially, the business estimated that…
September 9, 2021
New CX Analytics Platform: The support your company and agents need
The CX Analytics platform analyzes the effectiveness of conversations to identify opportunities for improvement such as quiet times and agent adherence in real-time! Through its new platform, CX Analytics, Alloxentric provides Latin American companies with automated, cost-effective, multichannel ways to…
September 8, 2021
The Power of Numbers: The Alloxentric Platform
The use of chatbots is not just about the platform you choose, but also how you implement it. Consider the features and functionality of each platform, and then determine the ROI based on indicators. On Alloxentric's dashboard, clients can monitor…
