The Healthcare Industry is at the forefront of innovation. New therapies, emergencies and diseases require optimal coordination and attention.
Our Omnichannel Communication platform is helping to optimize relevant processes for the operation such as scheduling, time confirmation and hall usage, as well as other administrative and collection processes.
Appointment scheduling and general guidance
Reduce waiting time and enhance the experience.
The Omnichannel Communication platform’s inbound bots have the ability to answer frequently asked questions and schedule appointments automatically, when connected to your GIS and scheduling system, reducing the workload on your operators.
Document and payment information
Automate administrative communication.
Using your existing inbound service for payments or creating workflows, the Omnichannel Communication platform automates the receipt of calls to respond to suppliers for invoice payment dates, confirm receipt of documents or answer follow-up calls.
Confirmation of medical appointments
Don’t waste your professionals’ hours or infrastructure.
The Omnichannel Communication platform allows you to automate the confirmation of hours for both medical appointments and outpatient interventions. By connecting to your agenda system and the most relevant GIS on the market, it allows you to reduce costs and improve the efficiency of hours and wards.
Keep in touch with your patients
Take a step forward in the customer experience.
Remind your patients, in an automated and friendly way, of their next routine check-ups, the importance of a dermatological appointment in summer, the benefits of health insurance or the advantages offered by your laboratory or procedure infrastructure.
Contact us to find out how our Omnichannel Communication platform can help your organisation.
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