Omnichannel Communication Platform

The best way to reach out to your customers is through the channels they prefer. The most efficient method is to use artificial intelligence in the process.

Our robust and modular omnichannel communications platform, based on artificial intelligence, allows companies to improve and optimize customer communication. It integrates all communication technologies, such as voice and text, allowing companies to communicate, record, automate, and analyze all communications with their customers.

COMMUNICATIONS SYSTEMS

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CHANNEL MANAGEMENT SYSTEM

How does it work?

COGNITIVE SYSTEMS

How is it done?

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Xentric-la-plataforma-inteligente-mas-flexible-del-mercado

COMMUNICATIONS SYSTEMS

View use cases

COGNITIVE SYSTEMS

How is it done?

CHANNEL MANAGEMENT SYSTEM

How does it work?

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Communications Systems

Our omnichannel communications platform integrates powerful Communications Systems connected to internationally renowned providers in numerous countries, thus ensuring high availability and a considerable cost advantage when compared to other platforms and / or systems available.

These systems allow users to communicate, either through phone calls, voice messages, or messaging platforms like SMS, Telegram, or WhatsApp, and use artificial intelligence elements to optimize their operations. Among the most common uses are:

Outbound Campaigns, Scheduling, Inbound

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Cognitive Systems

The platform’s Cognitive Systems, whether on-premises or in the cloud, provide enormous flexibility for bot builders and user experience.

The platform is the most adaptable, comprehensive, and integrable on the market. The platform allows you to configure bots built on it to use its cognitive services or third-party services while retaining the code and intelligent logic of the bot. The cognitive systems of our communication platform provide a number of services, including:

Speech to Text (STT) or Voice to Text

Text to Speech (TTS) or Text to Speech

Conversation as a Service

Featuring a powerful API Rests and the greatest interoperability, our omnichannel communication platform is the leader in cognitive systems in the market.

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Channel Management System

Xentric’s Channel Management System sorts all conversations into a single interface enabling the agent to see all the history associated with the customer’s identity and understand their concern. Soon, our system will also provide communication feedback to the agent. As a result, all the communications will be recorded in one location, in one interface, allowing the customer service agent to see what was discussed over the phone or through WhatsApp, as well as any SMS or emails sent by the customer.

What our customers have to say

“The vast flexibility of Alloxentric has allowed us to incorporate Artificial Intelligence into customer calls and actions at an excellent cost-benefit ratio”

Héctor Bravo
General Manager, Waytech
Technological subsidiary, IBR Latam

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“Our organization has gained valuable insight that it would not have had  access to without this tool”

Rocio Fonseca
Chief Technology Officer
Serviefectivo

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“The ability to separate the voices of those who participate in a conversation is essential to a correct understanding of the user experience”

Mario Flores
3BJ Consulting