Citizens frequently need to contact, obtain information and interact with State institutions.
The Xentric platform allows the integration of technology into these interactions, to provide the best experience for citizens, users, officials and suppliers, at the lowest cost to the State.
User response automation
Avoid long waits and improve response times.
The Xentric platform automates the reception of calls, WhatsApp communications, corporate SMS and other forms, by answering frequently asked questions and allowing for the referral of these communications to a customer service agent when required, who will have access to the conversation history in order to deliver a quick response.
Answering FAQ and provide information about procedures
Communicate the status of applications automatically.
Through secure integration, Xentric is able to attend and respond to calls and text communications from its users, with estimated dates or procedure results, thus reducing the workload on their offices or operators.
Omnichannel mass communications
Maintain communication with citizens.
Do you need to communicate with citizens within a limited period of time? The Xentric platform allows you to configure, send and attend to volumes of calls or text communications through multiple channels, quickly, efficiently and at low cost.
Remind taxpayers of important dates.
Using Callbots based on TTS and STT, with native accents and languages, or communications via SMS, E-mail or WhatsApp, Xentric carries out this task in a secure environment, providing information about payment dates, exceptions, arrangement options and others, and interacting with your collection systems when necessary.
Contact us to find out how Government Institutions use the Xentric platform safely and efficiently.
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