Citizens frequently need to contact, obtain information and interact with State institutions.

The Xentric platform allows technology to be incorporated into these interactions, to provide the best experience for citizens, users, officials and suppliers, at the lowest cost to the State.

Inbound
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Inbound

User response automation

Avoid long waits and speed up responses.

The Xentric platform automates the reception of calls, communications by WhatsApp, corporate SMS and others, answering the frequently asked questions and allowing to refer these communications to people when required, which will have the conversation history to deliver a quick response.

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Inbound

Answering FAQ and provide information about procedures

Communicate the status of applications automatically.

Through secure integration, Xentric is able to attend and respond to calls and text communications from its users, with estimated dates or results of procedures, thus reducing the load on their offices or operators.

Outbound
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Outbound

Omnichannel mass communications

Maintain communication with the public.

Do you need to communicate with citizens within a limited period of time? The Xentric platform allows you to configure, send and attend to volumes of calls or text communications through multiple channels, quickly, efficiently and at low cost.

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Outbound

Cash management

Remind taxpayers of important dates.

Using Callbots based on TTS and STT, with native accents and languages, or communications via SMS, E-mail or WhatsApp, Xentric carries out this task in a secure manner, providing information about payment dates, exceptions, agreement options and others, and interacting with your collection systems when necessary.

Contact us to find out how Government Institutions use the Xentric platform safely and efficiently.