Serving millions of customers, reducing churn, and maintaining a competitive company are difficult objectives to meet. In the telecommunications industry, it’s critical to understand the factors that influence a successful customer communication strategy.
Alloxentric’s Omnichannel Communication platform enables you to optimally integrate bots and human agents for tasks such as collections, logistics, sales, and many others to reduce churn and increase profitability. It enables your department to provide the value that your company requires.
Receipt of requests or claims
Improve response times and avoid long waits.
The Omnichannel Communication platform automates the receipt of requests or claims, whether they are made via phone, WhatsApp, corporate SMS, e-mail, or other channels, responding to frequently asked questions and allowing these communications to be forwarded to people as needed, based on conversation history.
Installation and delivery scheduling
Enhance the customer experience.
By connecting with your GIS and agenda system, the Omnichannel Communication platform’s inbound bots can automatically answer common questions and report the dispatch status or schedule of the installation, reducing the burden on your operators. Reduce costs while improving customer satisfaction.
Remind your customers of their commitments on a regular basis.
Using Callbots that use TTS and STT in native accents and languages, the Omnichannel Communication platform completes this task, allowing it to interact with its credit and collection systems. Develop intelligent conversations to understand excuses, payment dates, and schedule reminders, whether through SMS, WhatsApp, calls, etc.
Communicate offers through all available channels at a low cost.
Utilizing the Omnichannel Communication platform, you can run sales campaigns using any channel, both voice and text, to publicize segmented offers and answer frequently asked questions, as well as referring those opportunities that require human intervention. Furthermore, you can train your sales team and distributors by using bots, which communicate offers and ask questions, so as to ensure that their efforts are focused on the products that matter to the company.
Contact us to find out how the Omnichannel Communication platform can help your organization.
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