CX Analytics Platform

A better experience leads to a higher conversion rate and greater profits. With the automated quality control of communications from Agents and Bots, these goals can be achieved.

One of the challenges that businesses and organizations face is communicating effectively and efficiently with their customers and users. A significant portion of this responsibility falls on those who have direct contact with them as part of their job.

The quality of those interactions, whether with human agents or bots, influences a user’s loyalty to a brand or organization.

That is why we created the CX Analytics family of services to assist businesses in meeting the challenge of continuously improving the quality of the experience they provide to their users while increasing the efficiency and profitability of their contact centers.

CX ANALYTICS AGENTS

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CX ANALYTICS VOICE BOT

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CX ANALYTICS AGENTS

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CX ANALYTICS VOICE BOT

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2 ways to measure remote interactions between brands and consumers

CX Analytics Agents

Listens and analyzes 100% of the audios automatically, in order to identify improvements in both processes and customer experience quality, almost in real time!

Analyze adherence, identify keywords, calculate indicators and report in an intuitive and programmable dashboard according to your business needs.

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CX Analytics Voice Bots

Monitoring the execution quality of voice bots enables identifying opportunities for improving an appropriate campaign, that is, during the campaign execution.

Through our innovative platform, we can measure indicators such as the degree of understanding of the user by the bot, latencies, noise on the line, or the quality of the spoken words versus the script.

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What our customers have to say

“The vast flexibility of Alloxentric has allowed us to incorporate Artificial Intelligence into customer calls and actions at an excellent cost-benefit ratio.”

Héctor Bravo
General Manager, Waytech
Technological subsidiary, IBR Latam

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“Our organization has gained valuable insight that it would not have had  access to without this tool.”

Rocio Fonseca
Chief Technology Officer
Serviefectivo

Consultora 3bj logo

“The ability to separate the voices of those who participate in a conversation is essential to a correct understanding of the user experience.”

Mario Flores
3BJ Consulting