Banking faces enormous challenges in terms of improving and personalising the consumer experience.

Whether you need to optimize your business, contact your customers on a large scale, or route your communications to the right areas, Xentric platform’s bots are the key to taking that experience to another level.

Inbound
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Inbound

Automated customer support

Impact the customer experience safely.

The Xentric platform’s inbound bots connect customers to their executives, record and communicate their requirements or automatically respond their frequently asked questions, thus reducing the burden on operators. This is done before the customer is identified by their voice signature, resulting in communication security.

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Inbound

Reception of multi-customer calls

Never miss a call, even if it is made to your affiliate.

The Xentric platform automates the reception of inbound calls, allowing you to deploy alternative bots based on the number dialled by the user, facilitating the management, routing and registration of calls within a corporation, even if the user dialled the Insurance division instead of the Bank.

Outbound
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Outbound

Collection management

Remind your customers ahead of time about their financial obligations.

Using Callbots based on TTS and STT, with native accents and languages, Xentric responds to your collection management needs, interacting with your credit and collection systems. It generates intelligent dialogues by understanding excuses, potential payment dates and reminder schedules, whether by SMS, WhatsApp, calls, etc.

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Outbound

Related product offerings

Maximise upselling opportunities.

The Xentric platform automates communications, for example, of campaigns for products related to credit cards and standardization loans, with callbot grouped by segment and can assign cases that require a human operator.

Contact us to find out how banks use the Xentric platform.