Banking faces enormous challenges in improving and personalising the experience for its customers.
Whether you need to optimize your business, contact your customers en masse, or route your communications to the right areas, Xentric platform’s bots are the key to taking that experience to another level.
Automated customer support
Impact the customer experience safely.
The Xentric platform’s inbound bots connect customers to their executives, record and communicate their requirements or answer their frequent queries automatically, thus reducing the burden on operators. This is done before identifying the customer by their voice signature, thus generating communication security.
Reception of multi-customer calls
Never miss a call, even if it is made to your affiliate.
The Xentric platform automates the reception of inbound calls, allowing you to deploy alternative bots according to the number dialled by the user, facilitating the management, routing and registration of calls within a corporation, even if the user wanted to talk to the Bank and called the Insurance division.
Remind your customers in good time of their commitments.
Using Callbots based on TTS and STT, with native accents and languages, Xentric responds to your collection management needs, interacting with your credit and collection systems. It generates intelligent dialogues by understanding excuses, possible payment dates and reminder schedules, whether by SMS, WhatsApp, calls, etc.
Related product offerings
Maximise upselling opportunities.
The Xentric platform automates communications, for example, of campaigns for products related to credit cards and standardization loans, with callbot calls organized according to segment, and can refer cases that require it to human operators.
Contact us to find out how banks use the Xentric platform.
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