The world of retail faces complex competitive challenges. Demanding customers, sophisticated suppliers and logistical challenges all require disruptive, flexible and cost-effective technologies.

The Xentric platform answers these challenges and helps you to improve your customers’ experience by lowering operational costs.

Inbound
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Inbound

Sales campaigns

Communicate offers using all your channels at low cost.

With Xentric, you can execute sales campaigns across all platforms, including voice and text, to advertise targeted offers and respond to frequently asked questions, with the option of referring prospects to human operators.

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Inbound

Customer service line

Eliminate long waiting times online.

Automate inbound functions for customer calls or SMS or WhatsApp messages, such as shop locations, opening hours, FAQs or purchase dispatch status with the Xentric platform and reduce the workload on your operators.

Outbound
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Outbound

Logistics coordination

Enhance the delivery experience.

Reporting the dispatch status at each step of the process and reconfirming schedules and availability for reception saves costs and increases customer satisfaction. Xentric allows you to automate these communications and coordinate any rescheduling with all parties involved in a timely manner.

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Outbound

Following up open tickets

Anticipate your client’s questions.

The Xentric platform allows you to automate the delivery of follow-up information on complaints, queries or pending cases, generating intelligent dialogues offering alternatives, possible dates, etc., either by voice or text, allowing you to refer back to these communications to a customer service agent when required.

Contact us to find out how Xentric can help you improve your customers’ experience and reduce your operating costs.