The call centre industry is being forced to redesign itself in order to improve the customer experience due to competitive challenges and consumer demands.

The Xentric platform, gives your company the competitive advantage it needs, thanks to its flexible and modular structure.

Inbound
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Inbound

Document and payment information

Integrate and automate the delivery of administrative information.

If your company offers an inbound payment service, the Xentric platform can help you automate the reception of those calls for your customers, as well as integrating functionalities such as WhatsApp or SMS payment buttons, automated rescheduling options, etc.

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Inbound

Reception of multi-customer calls

Optimize your plant management.

The Xentric platform automates the reception of inbound calls for your clients and allows you to deploy alternative bots based on the number dialled by the user, facilitating the management and registration of multi-customer calls.

Outbound
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Outbound

Telephone collection management

Remember commitments in a timely manner.

Xentric carries out collection management using TTS and STT based Callbots, with native accents and languages by interacting with the customer’s CRM, billing and collection systems. It generates intelligent dialogues by understanding excuses, potential payment dates and agenda reminders, whether by SMS, WhatsApp, calls, etc.

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Outbound

Voice and text campaigns

Maximise your campaign’s reach using all your channels.

The Xentric platform allows for the automation of interactions with its customers, for example, by leveraging all channels to deploy promotional campaigns, through voice and text, and can assign cases to a human operators if needed.

Contact us to find out how Call Centres use the Xentric platform.