Competitive pressures and customer requirements to improve the user experience are forcing the call centre industry to reinvent itself.

The Xentric platform, with its flexible and modular structure, gives your company the competitive advantage it needs.

Inbound
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Inbound

Document and payment information

Integrate and automate the delivery of administrative information.

If your company offers an inbound service for payments, the Xentric platform can help you automate the reception of those calls for your customers, also integrating functionalities such as WhatsApp or SMS payment buttons, automated rescheduling options, etc.

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Inbound

Reception of multi-customer calls

Optimize your plant management.

The Xentric platform automates the reception of inbound calls for your clients and allows you to deploy alternative bots according to the number dialled by the user, facilitating the management and registration of multi-customer calls.

Outbound
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Outbound

Telephone collection management

Remember commitments in a timely manner.

Xentric carries out collection management using TTS and STT based Callbots, with native accents and languages. It allows interaction with the customer’s CRM, billing and collection systems. It generates intelligent dialogues by understanding excuses, possible payment dates and agenda reminders, whether by SMS, WhatsApp, calls, etc.

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Outbound

Voice and text campaigns

Maximise your campaign’s reach using all your channels.

The Xentric platform automates the communications of, for example, sales campaigns for its clients, using all channels, both voice and text, to make offers known, and can refer cases that require it to human operators.

Contact us to find out how Call Centres use the Xentric platform.