Given the existing limitations of contact options because of new collection industry laws, companies need to integrate the best strategies into an omnichannel platform more than ever to maximize the effectiveness of establishing agreements and ensuring communication continuity. In…
The collecting industry has changed dramatically in today's world. Landline contactability techniques have been phased out, states have enacted debtor abuse laws, and legacy systems are having difficulty adapting to the new environment. Without a question, the industry's strategies must…
The current state of chatbot development offers banks an enigma and an opportunity. Chatbots are clearly state-of-the-art customer service technology.…
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