With its revolutionary solution, Alloxentric enters the country to provide an omnichannel communications platform that combines various voice and text technologies to help businesses enhance client satisfaction and service agent productivity.
As part of its global expansion strategy, the company chooses Mexico for being the world’s largest Spanish-speaking market.
The solution allows businesses to save 45% to 70% on their cost per contact.
Mexico City, April 2021. According to the Mexican Association for Online Sales (AMVO), Mexico is the most powerful Latin American country in terms of electronic commerce, with plans to overtake Brazil in three years. This is due to the achievements produced in 2020, when e-commerce surpassed 316 billion pesos in sales, a rise of 81% over 2019.
These trends are causing businesses to rethink a big portion of their internal operations to grasp what the new consumer needs and habits are and thus remain competitive in the market.
Faced with this promising opportunity for Mexico and Latin America, Alloxentric will commence operations in the country, establishing the framework for a local and global expansion strategy, with the goal of quadrupling sales by the end of 2021. These strategic moves are being consolidated as a result of a seed funding of US $ 275,000 that it received to boost its operations and maximize growth in the region. Funding comes from London-based investment fund RLC Ventures.
Today, organizations are facing several challenges, where the ability to have cutting-edge technologies and the need to improve the customer service experience are becoming increasingly important. To that extent, companies have the obligation to provide quick and clear responses, regardless of the channel, in addition to having the competence to collect information from consumers to analyze, respond and resolve their requests as quickly as possible.
Logistics companies, for example, are being forced to enhance their delivery processes as the increased demand for online orders has put their skills to the test. Alloxentric enables businesses to improve their delivery services by keeping customers informed of the location of their purchases at all times, and in the event of a delay, it promptly offers rescheduling options.
The main objective is to keep constant communication with the dispatch services, the business, and the buyer to avoid any loss of resources or time on the part of the respective parties. The solution is customized to the company’s specific needs, with the added benefit of achieving interactions in the language and local accent of the area or region all in one place.
“Through innovative technology, Mexican organizations will have an ally who will come to offer them solutions that allow them to automate large volumes of communications and become more efficient and competitive. Alloxentric’s communications platform will allow companies to save between 45% and 70% of their cost per contact, while also providing a substantial improvement in management capacity ranging between 8% and 20%. This also allows the processes to cost a third less, while generating up to 10% more sales”, explained Max Kreimerman, CEO of Alloxentric.
The modularity and flexibility of the platform enable omnichannel interactions based on artificial intelligence algorithms. As a result, businesses gain access to cutting-edge technology as a service and develop the best communication strategies to communicate with their consumers via all available channels, resulting in better outcomes, cost savings, streamlining operations, and reducing service intervals silence by up to 30%.
All communication interactions that a client has had can be visualized using Alloxentric’s platform. For example, if a customer was supported via social media and then interacts via the telephone channel, the agent who assisted him will be aware of all case history to avoid asking the same questions that were previously asked.
The year 2021 stands out as one where companies must innovate and reinvent themselves. Companies must rely on digitalization to thrive after a global pandemic, which is why Alloxentric comes to the country to assess and implement the biggest technical advancements to provide more adaptability, flexibility, and service solidity.