Omnichannel Communication Platform

The best way to reach out to your customers is through the channels they prefer. The most efficient method is to use artificial intelligence in the process.

Our robust and modular omnichannel communications platform, based on artificial intelligence, allows companies to improve and optimize customer communication. It integrates all communication technologies, such as voice and text, allowing companies to communicate, record, automate, and analyse all communications with their customers.

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COMMUNICATIONS SYSTEMS

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CHANNEL MANAGEMENT SYSTEM

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COGNITIVE SYSTEMS

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Xentric-la-plataforma-inteligente-mas-flexible-del-mercado

COMMUNICATIONS SYSTEMS

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COGNITIVE SYSTEMS

How is it done?

CHANNEL MANAGEMENT SYSTEM

How does it work?

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Communications Systems

Our omnichannel communications platform integrates powerful Communications Systems connected to internationally renowned providers in numerous countries, thus ensuring high availability and a considerable cost advantage when compared to other platforms and / or systems available.

These systems allow users to communicate, either through phone calls, voice messages, or messaging platforms like SMS, Telegram, or WhatsApp, and use artificial intelligence elements to optimize their operations. Among the most common uses are:

Outbound Campaigns, Scheduling, Inbound

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Cognitive Systems

The platform’s Cognitive Systems, whether on-premises or in the cloud, provide enormous flexibility for bot builders and user experience.

The platform is the most adaptable, comprehensive, and integrable on the market. The platform allows you to configure bots built on it to use its cognitive services or third-party services while retaining the code and intelligent logic of the bot. The cognitive systems of our communication platform provide a number of services, including:

Speech to Text (STT) or Voice to Text

Text to Speech (TTS) or Text to Speech

Conversation as a Service

Featuring a powerful API Rests and the greatest interoperability, our omnichannel communication platform is the leader in cognitive systems in the market.

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Channel Management System

In the Channel Management System, all conversations are ordered in a single interface, so your agent can see all the history associated with the customer and therefore understand the user’s problem. In addition, our CX Analytics platform can provide interaction suggestions to our agents. Therefore, all communications will be transcribed, at a single point, onto a single interface, so that your service agent or whoever is interacting with your client will know what was said over the phone or on WhatsApp, in addition to SMS or emails sent by the client.