Connecting Processes with Intelligence, Elevating Experiences
Process Redesign with Artificial Intelligence
Understanding how Artificial Intelligence can help your organisation and how it will impact your industry sector is key to extracting the maximum value from this technology.
Alloxentric provides powerful tools for the holistic and continuous improvement of the customer experience via the channels through which they contact your company or institution.
The virtuous cycle begins with the Omnichannel Communication platform, which integrates voice, text, and artificial intelligence to interact with customers and users in their preferred channel, consolidating all these interactions on a single screen. After that, analysing the effectiveness of those conversations using the CX Analytics platform and identify opportunities for improvement such as quiet times and customer adherence in real or delayed time.
The most comprehensive and flexible solution on the market
The combination of bots and human agents allows for the development of highly effective campaigns that meet business objectives.
All communications with your customers, regardless of channel or medium (voice or text), will be available in a single view.
Whether in the cloud or on-premises, we can integrate with third-party cognitive platforms or legacy environments.
What our customers have to say
“The vast flexibility of Alloxentric has allowed us to incorporate Artificial Intelligence into customer calls and actions at an excellent cost-benefit ratio.”
General Manager, Waytech
Technological subsidiary, IBR Latam
“Our organization has gained valuable insight that it would not have had access to without this tool.”
Chief Technology Officer
“The ability to separate the voices of those who participate in a conversation is essential to a correct understanding of the user experience.”