Alloxentric offers powerful solutions for holistic and ongoing development of the customer experience that function across all channels through which your company or institution’s customers contact you.

The virtuous cycle begins with the Omnichannel Communication platform, which integrates voice, text, and artificial intelligence to interact with customers and users in their preferred channel, consolidating all these interactions on a single screen. After that, analyzing the effectiveness of those conversations using the CX Analytics platform and identify opportunities for improvement such as quiet times and customer adherence in real or delayed time.