Let’s design the best experience for your customers
Our AI communications platform integrates voice and text across multiple channels to create an automatic, seamless and cost-effective contact center.
Complacent Contactibility Strategies a New Laws: 6 Pillars of Success
May 2021
Given the existing limitations of contact options because of new collection industry laws1, companies need to integrate the best strategies into an omnichannel platform more than ever to maximize the effectiveness of establishing agreements and ensuring communication continuity.
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¿What is Xentric?
Xentric is an artificial intelligence based omnichannel and modular communications platform that allows businesses to improve and optimize customer communication. It reports, documents, automates, and analyzes all customer interactions, voice and text, in one place.
COMMUNICATIONS SYSTEMS
These are the components of the platform that enable businesses to use AI elements to make calls or send messages, therefore increasing the efficiency of these processes. For example, predictive dialers or voicemail detection algorithms that are powered by AI.
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CHANNEL MANAGEMENT SYSTEM
The channel management system is an all-in-one platform that displays all of a customer’s previous and current interactions, regardless of whether they were performed through voice, text, SMS, WhatsApp, or another channel.
How does it work?
COGNITIVE SYSTEMS
These are AI-based systems that allow task automation and human interaction. including bot, RPA, STT and TTS services.
How is it done?
COMMUNICATIONS SYSTEMS
These are the components of the platform that allow calls to be dialled or messages to be sent, optimizing the processes with AI elements. For example, a predictive dialler based on AI or an AI algorithm to detect voice mail.
See use cases
CHANNEL MANAGEMENT SYSTEM
The channel management system is an integrated platform, which displays all the interactions associated with a customer, whether past or present, regardless of whether they were carried out by voice or text, SMS, WhatsApp or another channel.
How does it work?
COGNITIVE SYSTEMS
These are AI-based systems that allow for the automation of tasks and interaction with people, including bots, RPA, STT and TTS services.
How do you do it?
The most flexible solution on the market
Efficiency
The combination of bots and human agents allows for the development of highly effective campaigns that meet business objectives.
Communication
All communications with your customers, regardless of channel or medium (voice or text), will be available in a single view.
Modularity
Whether in the cloud or on-premises, we can integrate with third-party cognitive platforms or legacy environments.
What our customers have to say
“The vast flexibility of Alloxentric has allowed us to incorporate Artificial Intelligence into customer calls and actions at an excellent cost-benefit ratio.”
Héctor Bravo
General Manager, Waytech
Technological subsidiary, IBR Latam
