Let’s design the best experience for your customers
Our intelligent communications platform integrates voice and text to design the best contact strategies in an automated, multi-channel and low-cost way.
Digital Catapult UK welcomes Xentric to the Machine Intelligence Garage
Thanks to the valuable support of Digital Catapult UK, we are confident that we will become a global company, expanding the boundaries of Artificial Intelligence technology in the UK, connecting companies and people around the world.
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¿What is Xentric?
Xentric is an all-channel and modular communications platform, based on artificial intelligence, which allows companies to optimise and improve communication with their customers. It combines all communication technologies, both voice and text, in one place, allowing companies to communicate, record, automate and analyse all communications with their customers.
COMMUNICATIONS SYSTEMS
These are the components of the platform that allow calls to be dialled or messages to be sent, optimizing the processes with AI elements. For example, a predictive dialler based on AI or an AI algorithm to detect voice mail.
See use cases
CHANNEL MANAGEMENT SYSTEM
The channel management system is an integrated platform, which displays all the interactions associated with a customer, whether past or present, regardless of whether they were carried out by voice or text, SMS, WhatsApp or another channel.
How does it work?
COGNITIVE SYSTEMS
These are AI-based systems that allow for the automation of tasks and interaction with people, including bots, RPA, STT and TTS services.
How is it done?
COMMUNICATIONS SYSTEMS
These are the components of the platform that allow calls to be dialled or messages to be sent, optimizing the processes with AI elements. For example, a predictive dialler based on AI or an AI algorithm to detect voice mail.
See use cases
CHANNEL MANAGEMENT SYSTEM
The channel management system is an integrated platform, which displays all the interactions associated with a customer, whether past or present, regardless of whether they were carried out by voice or text, SMS, WhatsApp or another channel.
How does it work?
COGNITIVE SYSTEMS
These are AI-based systems that allow for the automation of tasks and interaction with people, including bots, RPA, STT and TTS services.
How do you do it?
The most flexible solution on the market
Efficiency
The integration of bots and human agents allows the design of highly efficient campaigns from a business perspective.
Communication
All communications with your customers, regardless of channel or medium (voice or text), will be available in a single view.
Modularity
Whether in the cloud or on-premise, we can integrate with third-party cognitive platforms or legacy environments.
What our customers have to say
“The vast flexibility of Alloxentric has allowed us to incorporate Artificial Intelligence into customer calls and actions at an excellent cost-benefit ratio.”
Héctor Bravo
General Manager, Waytech
Technological subsidiary, IBR Latam
