What is Xentric?

 

Xentric is an artificial intelligence based omnichannel and modular communications platform that allows businesses to improve and optimize customer communication. It reports, documents, automates, and analyses all customer interactions, voice and text, in one place.

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Communications Systems

The Xentric platform has powerful Communications Systems connected to dozens of suppliers in different countries, allowing high availability and vast price efficiency when compared to other systems and/or platforms in the market.

These systems allow communication via telephone calls, audio messages or messaging systems such as SMS, Telegram or WhatsApp. Among the most frequent use cases are the following:

Outbound campaigns
To carry out sales, collection or other actions aimed at a large number of customers or users.

Schedule
Xentric is able to handle any scheduling issue, whether it is a hospital that needs to confirm medical hours or an insurance company that needs to schedule a time between the client and their adjuster.

Inbound
If your company receives a high volume of calls, Xentric can help you save 50 to 70% of the cost of receiving a communication by automating frequent tasks, redirecting calls, and transcribing communications to text, all while ensuring that none are missed.

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Cognitive Systems

The Xentric platform’s Cognitive Systems, whether on-premises or in the cloud, provide enormous flexibility for bot builders and user experience.

The Xentric platform is the most flexible and easy to integrate platform on the market. On our platform’s bot configuration interface, you can opt to use Xentric’s cognitive services or those offered by third parties, maintaining all the code and intelligent operation logic of the bots. Among others, Xentric’s cognitive systems have the services of:

Speech to Text (STT)
Adapted by country, it supports native Spanish from Mexico, Chile, Peru, Colombia, as well as native English from the US and the UK, and native Portuguese from Brazil. We are committed to making the Xentric platform the best at understanding the spoken languages of the countries in where it operates, which is why we are continuing to add support to each country and region.

Text to Speech (TTS)
Did you know that the cut-off rate of an automated call triples if the voice is not generated with the country’s accent? At Xentric we solve that and other problems, with human-like voices adapted to localized accents.

Conversation as a Service
If you have worked in bot design, you know that one of the most challenging problems is interpreting sentences in a natural language context. Xentric’s Conversation as a Service API allows you to generate answers in natural language simulating a human, with continuous back-end learning.

With a powerful Rest API and the most open interoperability, Xentric is the best cognitive systems platform on the market.

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Channel Management System

Xentric’s Channel Management System sorts all conversations into a single interface enabling the agent to see all the history associated with the customer’s identity and understand their concern. Soon, our system will also provide communication feedback to the agent. As a result, all the communications will be recorded in one location, in one interface, allowing the customer service agent to see what was discussed over the phone or through WhatsApp, as well as any SMS or emails sent by the customer.

What our customers have to say

“The vast flexibility of Alloxentric has allowed us to incorporate Artificial Intelligence into customer calls and actions at an excellent cost-benefit ratio”

Héctor Bravo
General Manager, Waytech
Technological subsidiary, IBR Latam